Disputes, Reversals & Refunds
The term “Reversal” refers to a process during which a payment structure obtains an inquiry for a refund of a payment done for a service whose value was never received. Generally, the customer who initiates and completes a transaction but did not receive value has the authority to ask for a reversal.
At the time when such inquiry is received by Fondo Expreso, we as the provider will conduct an investigation and, in the process, might ask for supplementary data from the customer to assist. If it is proved that value was not provided, then the money will be reversed.
if you believe that an unauthorized or otherwise problematic transaction has taken place under your account, you agree to notify Fondo Expreso immediately, to enable Fondo Expreso to take action to help prevent financial loss.
All claims against Fondo Expreso related to payments should be made within thirty (30) days after the date of such payment.
It will be taken that you waive all claims against Fondo Expreso, to the fullest extent of the law after the said period of time.
You are responsible for and agree to indemnify Fondo Expreso for all reversals, charge-backs, claims, and other liability incurred by Fondo Expreso (including costs and related expenses) caused by or arising from payments that you authorized or accepted.
Your only remedy for a technical failure or interruption of service is to request that your transaction be completed at a later time.
It is your responsibility to remit any taxes that apply to your transactions and not normally included in the cost of the Fondo Expreso transaction. You agree to indemnify and hold Fondo Expreso harmless from and against any claim arising out of your failure to do so
The transaction ID and transaction details will be required to resolve all disputes.
“CONDITIONS FOR REVERSAL:”.
Failed or unsuccessful transactions carried out on Fondo Expreso are subject to a full refund, unless the customer states otherwise.
A transaction qualifies as failed only if Fondo Expreso receives payment and does not provide value from the service provider where the Service provider did not accept payment for the transaction attempt.
“EXCEPTIONS; CONDITIONS THAT RENDER TRANSACTIONS INELIGIBLE FOR REVERSAL:”.
Successful/complete transactions with wrong information inputted by Customer.
The service provider refuses to provide service to the customer but accepts payment.
Amount paid was taken to offset debt in part or completely.
Notwithstanding anything set forth herein to the contrary, any disputes about any transaction to you under this Agreement must be submitted to Fondo Expreso via email and appropriately titled “Request for refund” within 30 days of the date such transaction. You agree to waive all disputes not brought within the 30-day period, and all such transactions will be final and not subject to challenge. All refunds are usually processed within seven (7) working days of receipt of the dispute.
Thank You,
Fondo Expreso Team
